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About Visual Practice

Visual Practice is a unique dental and orthodontic practice management system designed from the ground up to help streamline and optimize the process of running a practice just like yours. Visual Practice features a proprietary mobile-first user interface that makes managing and interacting devices and data a breeze.

© 2024 Practice Visual Corporation | (888) 845-7621 |

Privacy Policy

Overview

In order to sell you software products and services and to reduce the risk of fraud, Practice Visual Corp. (“we”, “us”, “our”) must ask you to provide us information about yourself and, at times, other related information (such as your credit or debit card account information). This Privacy Policy describes the information we collect and how we use that information.

We take the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. We will not sell or rent your personally identifiable information or a list of our customers to any third parties. However, as described in more detail in Part C below, there are limited circumstances in which some of your information will be shared with third parties, under strict restrictions, so it is important for you to review this Privacy Policy.

By accepting the Privacy Policy and License Agreement included with your software, you expressly consent to our use and disclosure of your personal information in the manner described in this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the software License Agreement included with your software. This Privacy Policy has taken effect on August 15, 2005. This Privacy Policy was last updated on December 30th, 2019.

Please note that your personal information will be stored and processed on our computers in the United States. The laws on holding personal data in the United States may be less stringent than the laws of your particular jurisdiction but we will hold and transmit your personal information in a safe, confidential and secure environment. If you object to your personal information being transferred or used as described in this Privacy Policy, please do not purchase our products and / or our services.

Notification of Changes

This policy may be revised over time as new features are added to the services and / or software products we sell or as we incorporate suggestions from our customers. If we are going to use or disclose your personally identifiable information in a manner materially different from that stated at the time we collected the information, you will have a choice as to whether or not we use or disclose your information in this new manner. Any material changes will be effective only after we provide you by e-mail with at least 30 days’ notice of the amended Privacy Policy (if you have returned, resold, or otherwise disposed of all your software products purchased from us and you have discontinued all of your outstanding services provided by us, you will not be contacted to notify you of the amended Policy and your personal information will not be used or disclosed in this new manner).

We will post the amended Privacy Policy on our Web site so that you can always review what information we gather, how we might use that information, and whether we will disclose it to anyone. Please check our web site at any time for the most current version of our Privacy Policy.

Information We Collect

Required Information

To purchase a software product or service from us, you must provide your name, company, address, phone number, and e-mail address. In order to make payments electronically, you must provide credit card or debit account information, credit card verification code or debit card PIN, account holder’s name, and account holder’s billing address and telephone. This required information is necessary for us to process transactions, protect you against credit card fraud, and to contact you should the need arise in administering your account.

If you purchase our products or services from an authorized reseller, the reseller will only share the information needed to deliver the product and / or provide the service you purchased with us, such as your name, company, address, phone number, and e-mail address. We will not receive any payment information from our resellers. Please check the reseller’s Privacy Policy for more details.

Additional Verification

If we cannot verify the information that you provide, we ask you to send us additional information to help verify your information.

Web Site Traffic Information

Because of the way that World Wide Web communication standards work, when you arrive at or leave our Web site, we automatically receive your IP address, and the Web address of the site that you came from or are going to. We might also collect information on which pages of our Web site you visit while you are on our Web site, the type of browser you use and the times you access our Web site. We use this information only to try to understand our customers’ preferences better and to manage the load on our servers, so as to improve our service and your experience with us. We do not track the Web sites that you visit before or after you leave our web site.

Our Use of “Cookies”

“Cookies” are small files of data that reside on your computer and allow us to recognize you as a customer if you return to our web site using the same computer and browser. We might send a “session cookie” to your computer if and when you log in to your account on our web site by entering your login ID and password. These cookies allow us to recognize you if you visit multiple pages in our site during the same session, so that you don’t need to re-enter your password multiple times. After their built-in inactivity timeout elapses, these session cookies expire and no longer have any effect.

Customer Service Correspondence

If you send us correspondence, including e-mails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from us to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our License Agreement. We may, over time, delete these records if permitted by law.

Questionnaires, Surveys and Profile Data

From time to time, we might offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users’ interests and needs. The use of the information collected will be explained in detail in the survey itself. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.

Our Use and Disclosure of Information

Internal Uses

We collect, store and process your personal information on servers located in the United States. We use the information we collect about you in order 1) to sell our software products, to provide our services, and to process your transactions, 2) to provide customer support, 3) to determine your eligibility to receive offers for special discounts, features, products, or services, and 4) to improve our products and services.

Disclosure to Third Parties

We will not sell or rent any of your personally identifiable information to third parties. We will not share any of your personally identifiable information with third parties except in the limited circumstances described below, or with your express permission. These third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information is shared.

We share information with companies that help us process the transactions you request and protect our customers’ transactions from fraud, such as sharing your credit card number with a credit card payment processor or a service that screens for lost and stolen card numbers. Additionally, if you go into a negative balance and owe us money, we may share information with processing companies including collection agencies.

We may disclose the information we collect, as described in Section B above (but not your credit or debit card information) to companies that perform marketing services on our behalf. These companies are subject to confidentiality agreements with us and other legal restrictions that prohibit using the information except to market our specified products or services, unless you have affirmatively agreed or given your prior permission for other uses.

We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action.

We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action.

We may share aggregated statistical data with our business partners or for public relations. For example, we may disclose that a specific percentage of our customers are based in Illinois. However, this aggregated information is not tied to personally identifiable information.

As with any other business, it is possible that in the future we could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by us, including customer account information, but would continue to be bound by this Privacy Policy unless and until it is amended as described in Section A above.

We might share your information with our joint ventures to help coordinate the products and services we provide to you, enforce our terms and conditions, and promote trust and safety.

Our Contacts with our Customers

We communicate with our customers on a regular basis via e-mail to provide our services, and we also communicate by phone to resolve customer complaints. We use your e-mail address to confirm your purchase of our products or services, to send information about important changes to our products and services, to send notices of maintenance service expiration and renewal, and to send other notices and disclosures required by law. Generally, users cannot opt out of these communications, but they will be primarily informational in nature rather than promotional.

In connection with independent audits of our financial statements and operations, the auditors may seek to contact a sample of our customers to confirm that our records are accurate. However, these auditors cannot use personally identifiable information for any secondary purposes.

Internet Address Information

We may use IP addresses, browser types and access times to analyze trends, administer the site, improve site performance and gather broad demographic information for aggregate use.

Information Security

We are committed to handling your customer information with high standards of information security. Your credit or debit card information is transferred in encrypted form (banking – grade SSL 256-bit or higher technology) to our credit card payment processor directly; we may also store the last 4 digits of your card number, expiration date, and transaction confirmation information we receive form our credit card processor as proof of payment. We restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. We maintain physical, electronic, and procedural safeguards to guard your nonpublic personal information.

Any e-mail or other communication asking you to provide sensitive account information via email, or linking to a website prompting you for sensitive account information with a URL that does not begin with https://practicevisual.com/ should be treated as unauthorized and suspicious and should be reported to us immediately.

Accessing and Changing Your Information

You can review the personal information you provided to us and make any desired changes to such information at any time by contacting us via phone. If you have returned, resold, or otherwise disposed of all your software products purchased from us and you have discontinued all of your outstanding maintenance services provided by us, we will mark your account in our database as “Closed”, but will keep your account information in our database. However, if we mark your account “Closed”, your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, or as required by law.

California Residents: Your California Privacy Rights

Under the California Consumer Privacy Act of 2018 (“CCPA“), California residents have certain rights around the collection, use, and sharing of their personal information.

We do not sell your personal information and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. Similarly, we do not offer financial incentives associated with our collection, use, or disclosure of your personal information.

We collect various categories of personal information, including identifiers, commercial information, internet or other electronic network or device activity information, geolocation data, and professional information. A more detailed description of the information we collect and how we use it is provided above, including a description of the categories of third parties with whom we share personal information, and what information may be shared under different circumstances.

what personal information has been collected about you, and to access that information. You also have the right to request deletion of your personal information, though exceptions under the CCPA may allow us to retain and use certain personal information notwithstanding your deletion request. You can learn more about how to submit a data rights request through our Customer Support service. You may also send your request by email to info@practicevisual.com. We will not discriminate against you for If you are a resident of California, you have the right to request to know exercising your rights under the CCPA. An agent may submit a request on your behalf, but you must verify that your agent is authorized to do so.

Separate from the CCPA, California’s Shine the Light law gives California residents the right to ask companies what personal information they share with third parties for those third parties’ direct marketing purposes. We do not disclose your personal information to third parties for the purpose of marketing their goods or services to you unless you request such disclosure. If you have any questions regarding this policy, or would like to change your preferences, you may contact us at the address listed at the end of this Policy.

Nevada Residents: Your Nevada Privacy Rights

Separate from the CCPA, California’s Shine the Light law gives California residents the right to ask companies what personal information they share with third parties for those third parties’ direct marketing purposes. We do not disclose your personal information to third parties for the purpose of marketing their goods or services to you unless you request such disclosure. If you have any questions regarding this policy, or would like to change your preferences, you may contact us at the address listed at the end of this Policy.

European Residents: Your Privacy Rights and International Data Transfer

If you are a European Resident, you have the right to access your personal data, and the right to request that we correct, update, or delete your personal data. You can object to the processing of your personal information, ask us to restrict processing of your personal information, and request portability of your personal information. Additional information regarding your exercise of these rights is available through our Customer Support service. Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. We will provide you with a reasonable means to view and change your profile information and you can opt-out of marketing communications at any time by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you. If you have any questions or comments about the processing of your personal information, you may contact us as described at the end of this Policy.

For European Residents, please note that the personal information we obtain from or about you for the purposes described in this Privacy Policy will be transferred, processed, and stored in the United States of America, outside of the EEA or Switzerland. We take the privacy of our users seriously and therefore take steps to safeguard your information, including ensuring an adequate level of data protection in accordance with E.U. standards in effect as of the date of this Privacy Policy. These steps include use of the European Commission’s Standard Contractual Clauses for transfers of personal information between us and our third-party service providers and partners, and further details can be provided upon request.

Contacting Us

If you have any questions about this privacy statement, our information practices, or your dealings with us, you can contact us by email at info@practicevisual.com, by phone at (847) 756-7962 Monday through Friday between the hours of 9:00am and 4:00pm CST (with the exception of legal holidays), or by postal mail at Practice Visual Corp., 1600 Golf Road Suite 1200, Rolling Meadows, IL 60008, United States of America.

Privacy Policy

Terms of Use

Overview

This website is provided by Practice Visual Corp. and its affiliates (collectively, “Practice Visual”).

By accessing the Practice Visual website, you are indicating your acknowledgement and acceptance of these Terms of Use. These Terms of Use have taken effect on August 15, 2005. These Terms of Use were last updated on July 1, 2014.

These Terms of Use are subject to change by Practice Visual at any time at its discretion. Your use of this Site after such changes are implemented constitutes your acknowledgement and acceptance of the changes. Please consult these Terms of Use regularly.

Restrictions on Use

All material included on this Site, and any other Site owned, operated, licensed or controlled by Practice Visual, such as text, graphics, logos, images, photographs, video and audio clips, digital downloads, data compilations and software (the “Content”), is the property of Practice Visual, its subsidiaries, affiliated companies and/or third-party licensors and is protected by United States and international copyright laws. Modification or use of the Content except as expressly provided in these Terms of Use violates Practice Visual’s intellectual property rights.

The Content may not be copied, distributed, republished, uploaded, posted or transmitted in any way without the prior written consent of Practice Visual, except that:

You may download, print, distribute and use pages from the Site for your own informational, non-commercial purposes, but not for commercial use or general distribution.
Any copies of documents or pages from the Site must not alter the original Site content and must include the Practice Visual copyright notice: © Practice Visual Corporation. All Rights Reserved.
You may link to this Site provided that the link does not falsely imply or suggest that Practice Visual has endorsed or is affiliated with the linked Site.

Users of the Site must not:

Monitor, gather or copy any Content on this Site by using any robot, “bot”, spider, crawler, spyware, engine, device, software, extraction tool or any other automatic device, utility or manual process of any kind.
Frame or utilize framing techniques to enclose any trademark or other proprietary information (including, without limitation, any images, text or page layout).
Engage in any activities through or in connection with this Site that seek to attempt to harm minors or are unlawful, offensive, obscene, threatening, harassing, abusive or that violate any right of any third party.
Attempt to circumvent the security systems of the Site.
Attempt to gain unauthorized access to services, materials, other accounts, computer systems or networks connected to any Practice Visual server.
Attempt to use the Site for any purposes other than those intended by Practice Visual, as determined by Practice Visual in its sole discretion.
Upload or submit any data or information that contains viruses or any other computer code, corrupt files or programs designed to interrupt, destroy or limit the functionality or disrupt any software, hardware, telecommunications, networks, servers or other equipment.
Engage in any activity that interferes with a user’s access to this Site or the proper operation of this Site. You also agree that, in using this Site, you will not impersonate any person or entity.

The Content and the functionality of the Site may be updated or changed at any time without prior notice. In addition, if Practice Visual becomes aware that you are copying, modifying or distributing the Content of the Site other than for the permitted uses of the Site, Practice Visual reserves the right to revoke your right to these permitted uses.

Proprietary Information Consent

If you wish to use material contained on this Site other than for your individual review and individual educational purposes, and the copyright ownership of such material is held by a third party, then you must secure the permission of such third party in order to use such material. If you are not a customer of Practice Visual and wish to download and use any information contained in this Site other than for your individual review and individual educational purposes or in connection with your customer relationship or potential customer relationship with Practice Visual, send a request with your proposed use to info@practicevisual.com so that we may evaluate your proposed use of Practice Visual’s Site Content.

If we approve your request to use Practice Visual’s Site Content, you are granted permission to view, use, reproduce, copy and distribute documents within Practice Visual’s Site for the sole purposes specified in your Request form. You agree to all terms below:

Not to modify the documents, publications or graphics
Not to quote materials out of context
To retain and display the copyright notice of Practice Visual on such Content

Practice Visual shall have the right to monitor use of this Site to determine compliance with these Terms of Use, revoke its consent at any time and you shall immediately cease any further use of the Practice Visual Site Content. The foregoing consent does not include permission to copy the design elements, look and feel or layout of Practice Visual’s Site. Subject to the further terms set forth above, you assume all risks concerning the suitability and accuracy of the information within Practice Visual’s Site which you propose to use, subject to Practice Visual’s consent.

Disclaimer

Practice Visual cannot guarantee that the Site or its content is error free and Practice Visual makes no representations about the technical accuracy or functionality of the Site or that the Content is accurate, error free or up to date.

THIS SITE IS PROVIDED BY Practice Visual ON AN “AS IS” AND “AS AVAILABLE” BASIS. Practice Visual MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS OR INTELLECTUAL PROPERTY. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. Practice Visual DOES NOT WARRANT THAT THE INFORMATION IN THIS SITE IS ACCURATE, RELIABLE, UP TO DATE OR CORRECT, THAT THIS SITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE CONTENT MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS, AND Practice Visual MAY MAKE CHANGES OR IMPROVEMENTS AT ANY TIME. YOU, AND NOT Practice Visual, ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION IN THE EVENT OF ANY LOSS OR DAMAGE ARISING FROM THE USE OF THIS SITE OR ITS CONTENT. Practice Visual MAKES NO WARRANTIES THAT YOUR USE OF THE CONTENT WILL NOT INFRINGE THE RIGHTS OF OTHERS AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ERRORS OR OMISSIONS IN SUCH CONTENT.

Limitation of Liability

Neither Practice Visual, any of its affiliates, directors, officers and employees, nor any other party involved in creating, producing or delivering the Site is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, the Site or the operation of the Site or failure of the Site to operate. In no event shall Practice Visual be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential, damages or any damages whatsoever, even if Practice Visual has been previously advised of the possibility of such damages, whether in an action in contract, negligence, or any other theory, arising out of or in connection with the use, inability to use or performance of the information, services, products and materials available from this Site. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Your acceptance of this limitation of liability is an essential term of this agreement and the parties acknowledge that Practice Visual would not grant access to the Site without your agreement to this term.

Intellectual Property

You should assume that everything you see or read on the Site is proprietary information protected by copyright or trademark unless otherwise noted, and may not be used except as provided in these Terms of Use or with the written permission of Practice Visual. Nothing posted on this Site grants a license to any Practice Visual trademarks, copyrights or other intellectual property rights, whether by implication, estoppel or otherwise.

Third Party Trademarks

Trademarks displayed on this Site not owned by Practice Visual are the property of their respective owners, who may or may not be affiliated with Practice Visual. Nothing contained on this Site should be construed as granting any license or right to use any third party trademarks without the written permission of such third party that may own the trademarks. Your use of the trademarks, or any other Content on the Site, except as provided in these Terms of Use, is strictly prohibited. We ask that you respect these rights.

Linked Sites

This Site may link to or be linked from other websites that are not maintained by, or related to, Practice Visual. Practice Visual does not endorse, and is not responsible for, the content of any of those third-party websites.

Sales of Products and Services

All sales of products and services are subject to Practice Visual’s standard terms and conditions of sale, a copy of which is available upon request.

International Use

Practice Visual makes no representation that materials on this Site are appropriate or available for use in locations outside the United States. Access to this site from countries or territories where such access is illegal is prohibited. Those who choose to access this Site outside the United States do so on their own initiative and are responsible for compliance with local laws.

Governing Law

You agree that your use of this Site, this Agreement and any disputes relating thereto shall be governed in all respects by the laws of the State of Illinois, United States of America. Any dispute relating to this Agreement shall be resolved solely in the state or US federal courts located in Chicago, Illinois.

Contacting Us

If you have any questions about these Terms of use or your dealings with us, you can contact us by email at info@practicevisual.com, by phone at (847) 756-7962 Monday through Friday between the hours of 9:00am and 4:00pm CST (with the exception of legal holidays), or by postal mail at Practice Visual Corp., 1600 Golf Road Suite 1200, Rolling Meadows, IL 60008, United States of America.

Terms

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